The 24-hour Customer
New Rules for Winning in A Time-starved, Always-connected EconomyBook - 2010
In The 24-Hour Customer, Adrian C. Ott--the CEO and founder of a top Silicon Valley-based consulting firm--challenges businesses to re-conceive their approaches to time and technology in order to win an unprecedented share of their customers' attention and loyalty. Filled with powerful and provocative ideas, The 24-Hour Customer is an indispensible handbook for any company competing for business in today's around-the-clock economy.
Publisher: New York : Harper Business, 2010.
Branch Call Number: 658. 812 OTT
Characteristics: xi, 224 p. : ill.
Alternative Title: Twenty-four-hour customer