Conducting the Reference Interview

Conducting the Reference Interview

A How-to-do-it Manual for Librarians

Book - 2009
Average Rating:
Rate this:
The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.
Publisher: New York : Neal-Schuman Publishers Inc., c2009.
Edition: 2nd ed.
ISBN: 9781555706555
Branch Call Number: 025. 52 ROS 2009
Characteristics: xiv, 290 p. : ill. ; 28 cm.
Additional Contributors: Nilsen, Kirsti
Radford, Marie L.


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number


Subject Headings


Find it at CPL

To Top