How Did That Happen?

How Did That Happen?

Holding People Accountable for Results the Positive, Principled Way

Book - 2009
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As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, bestselling authors Roger Connors and Tom Smith have developed new strategies for holding people accountable while building morale. Drawing on case studies, many from client companies, they show how to establish clear expectations and manage the unmet expectations that inevitably occur, offering a positive, principled method that engages hearts and minds.
Publisher: New York : Portfolio, c2009.
ISBN: 9781591842583
Branch Call Number: 658. 314 CON
Characteristics: xii, 252 p. : ill.
Additional Contributors: Smith, Tom (Thomas A.)

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