Dealing With Difficult People
How to Deal With Nasty Customers, Demanding Bosses and Annoying Co-workersUnknown - 2004
Over 25,000 Sold in Canada A revised edition of the international bestseller "Cava takes a tactful approach when dealing with difficult people, the single biggest workplace problem." --The Edmonton Sun "…packed with practical advice and strategies…" --Marketing (London,UK) The classic resource providing the skills to deal effectively with difficult situations is even more relevant in today's fast lane. Cava guides the reader through the process of discovering the root causes of difficult communications, exploring specific situations such as workplace bullying and explains common personality conflicts. Of special benefit is a section on how to improve your own people skills to work better with others, reduce your stress and anxiety, and increase confidence and enthusiasm in all professional dealings. (February 2004)
Publisher: Toronto : Key Porter Books, c2004.
Edition: Rev. ed.
Branch Call Number: 158. 26 CAV 2004
Characteristics: viii, 224 p.