The Management and Control of QualityUnknown - 1996
This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage.
Publisher: Minneapolis, MN : West Publishing Company, 1996.
Edition: 3rd ed.
Branch Call Number: 658. 562 EVA 1996
Characteristics: xxiv, 767 p., 15, 7, 16 : ill.
From the critics